Last updated 2026
Your Passport Is Not Marketing Data
Processing an Indonesian visa means handling your passport, your financial statements and sometimes your marriage or birth certificates. This policy says exactly what happens to them.
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1. Who is responsible for your data
Bali Visa Trusted, a licensed Indonesian visa facilitation agency registered under NIB 8120016352471, is responsible for the personal data you send us in connection with a visa application.
Questions about your data go to the contact details on our contact page and are answered by a person, not a ticket queue.
2. What we collect
Only what the application you asked us to file actually requires. Different visas require different documents, and we do not ask for more than the category needs.
- Identity documents: passport bio-data page, photographs, and your nationality and dates.
- Contact details: name, email, phone or WhatsApp number, and your address here where a permit needs it.
- Financial evidence: bank statements, income or pension records, and deposit confirmations, where the visa sets a threshold.
- Civil documents: marriage, birth or adoption certificates, with apostilles and sworn translations, for family and spouse permits.
- Case correspondence: the messages between you and your case manager.
3. Why we collect it
To prepare, lodge and follow your application through the official Indonesian immigration portals, and to advise you on which visa fits. That is the whole purpose.
The legal basis is the service contract between us, together with our obligations as a registered agent. We do not sell your data and we do not use your documents for marketing.
4. How we store it
Documents are held on access controlled systems and are available to the consultants working on your case, not to the whole company.
No system is perfect, and we will not claim otherwise. What we commit to is limiting who can see your file, and telling you promptly if we ever believe it has been exposed.
5. Who we share it with
Indonesian immigration, through the official portals, because that is where the application goes.
- The Directorate General of Immigration, via evisa.imigrasi.go.id and molina.imigrasi.go.id.
- A sponsor, where the visa category requires one and you have agreed to it.
- Sworn translators and notaries, where a document must be legalised for use in Indonesia.
- Nobody else. We do not sell, rent or trade personal data.
6. How long we keep it
For as long as your case is active, and afterwards for the period Indonesian record keeping obligations require of a registered agent.
Beyond that we keep what is needed to answer a question about a past filing, such as your case reference and the visa type. You may ask us to delete the rest.
7. Your rights over your data
You can ask us what we hold, ask for a correction, or ask for deletion where we are not required to keep it. Write to the address on our contact page and we will act on it.
Withdrawing consent while an application is live may mean we can no longer proceed, and we will tell you if that is the case before acting.
8. WhatsApp and messaging
Most cases run over WhatsApp because it is where clients actually reply. Messages and any documents you send through it sit on your device and ours, and are subject to WhatsApp's own terms as well as this policy.
We will never ask you for a password, a one time code, or a payment through a channel other than the one named on your written quote.
9. Cookies and analytics
This website uses only what it needs to function, plus analytics if a measurement tag has been configured by the site owner. Analytics data is aggregate and is not linked to your application file.
No advertising or cross site tracking tags are installed by this theme.
10. Changes to this policy
We may update this policy as our service or the applicable rules change. The version in force for your case is the one published when you instructed us.
Questions about your data
Ask for a copy, a correction or a deletion and we will act on it. If something here is unclear, that is worth a message before you send us anything.
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