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Find Out Where Your Case Is

Your case manager has the live answer, and the official portals hold the record. Below are the five stages we work through and what each one actually means.

Filed through evisa.imigrasi.go.id and molina.imigrasi.go.id, Direktorat Jenderal Imigrasi.

The five stages, and what each means

This is our process rather than an immigration status code. If you are unsure which stage you are at, your case manager will tell you in one message.

Received

What is happening: Your enquiry is with the desk that files your visa type, and a named consultant is assigned.

What you do: Nothing

Documents

What is happening: We check every document before anything is filed, because a missing page becomes a rejection later.

What you do: Send what is asked for

Filed

What is happening: The application is lodged through the official portal and has a reference.

What you do: Nothing

Biometrics

What is happening: Where the permit requires it, an appointment is booked at the office serving your area.

What you do: Attend once

Issued

What is happening: The visa or permit is granted and sent to you, with the renewal date explained.

What you do: Note the dates

If a stage is taking longer than the published time for your visa type, that is worth a message rather than a wait.

Published processing times

Only the categories that publish a figure are listed. Where a time depends on the case we say so rather than print an average that will not hold.

Digital Nomad E33G

Processing time: Up to ten business days from a complete file

From: USD 1,490

Investor KITAS E28A

Processing time: Around forty business days on priority, sixty on regular

From: From USD 2,790

Working KITAS E23

Processing time: Up to twelve weeks, including the work permit steps

From: USD 2,190

Entertainment KITAS

Processing time: Six to eight weeks, and it does not compress

From: From USD 2,190

Social-Cultural C6

Processing time: Seven to nine working days, or five on express

From: From USD 389

Everything else

Processing time: Confirmed in writing when we quote, against your case

From: On request

Processing time starts from a complete document set, not from your first message. The document stage is where most of the calendar actually goes.

Check the official record yourself

Two government portals hold the truth. Ask us for your reference and you can look at it directly.

evisa.imigrasi.go.id

Visas: the eVOA, B211A, C5A, C6, C7C and the multiple entry visas.

molina.imigrasi.go.id

Stay permits: every KITAS, and KITAP.

Your case manager

The fastest answer, and the only one that explains what a status means.

Lost your reference?

Message us with your full name and passport number and we will find it.

We will never ask for your passport password or a payment through a channel other than the one on your written quote.

While you wait

Questions about progress

See the full FAQ

One message gets a real answer

Send your full name and passport number to your case manager. You will get the stage, what is happening at it, and an honest estimate of the rest.

Transparent pricing. No hidden fees. A reply in under two hours.

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